Terms of Service

Welcome to Uli. By accessing or using our website (the “Site”) or purchasing from our online shop, you agree to be bound by the following Terms of Service (“Terms”), along with our Privacy Policy and any additional guidelines posted on the site.

If you do not agree to these terms, please do not use our services.

1. About Us

This website is operated by Uli. Our online store is hosted on a secure e-commerce platform and offers dog clothing and accessories designed and made in the UK.

If you have any questions or concerns, you can contact us at:
📧 ulishopuk@gmail.com

2. Use of the Site

You agree to use this site only for lawful purposes. You must not:

  • Violate any laws or regulations.

  • Transmit any viruses, malware, or harmful code.

  • Use the site for fraudulent or abusive purposes.

We reserve the right to terminate access to our services if you violate these terms.

3. Products & Availability

All products are subject to availability. We make every effort to accurately display colours and descriptions, but due to monitor differences and the handmade nature of our products, slight variations may occur.

We reserve the right to:

  • Discontinue any product at any time.

  • Change pricing or product details without notice.

4. Pricing & Payments

Prices are listed in GBP (£) and include VAT (where applicable). Payment is required in full at checkout and accepted via secure third-party providers.

We reserve the right to correct any errors in pricing or product info and to cancel any orders placed under incorrect pricing.

5. Shipping & Delivery

We currently ship across the UK. Shipping times and costs will be shown at checkout.

While we aim to dispatch orders promptly, we are not responsible for delays caused by couriers, customs, or force majeure events.

6. Returns & Exchanges

If you’re not satisfied with your purchase, please contact us at ulishopuk@gmail.com within 14 days of receiving your order.

Items must be:

  • Returned within 30 days of delivery

  • Unworn, unwashed, and in original condition

  • Accompanied by proof of purchase

Note: We do not accept returns on worn or customised items. Return postage costs are the responsibility of the customer unless the item is faulty.

7. Intellectual Property

All content on this website — including images, text, logos, designs, and graphics — is the property of Uli or its content creators and is protected by copyright laws. You may not copy, reproduce, or use any content without express written permission.

8. Privacy

We respect your privacy. Please refer to our Privacy Policy to understand how we collect, use, and store your personal information.

9. Limitation of Liability

To the fullest extent permitted by UK law, Uli shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of the site or any products purchased.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes will be handled exclusively in UK courts.

11. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page, and continued use of the site means you accept those changes.

If you have any questions about these Terms, feel free to contact us at:
📧 ulishopuk@gmail.com